Medical Receptionist - August 2022

Administrative Support · White Plains, Maryland
Department Administrative Support
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $15-$17

Position: Medical Receptionist

Classification: Hourly


Position Summary:
The Medical Receptionist is responsible for answering phones, scheduling appointments, and returning emails to ensure compassionate patient care.


Primary Responsibilities
• Answer, scribe, and transfer incoming communication and inquiries by phone and email
• Respond and comply with requests for information
• Schedule, confirm, and maintain timely appoints of patients via phone, online, and patient portal
• Verify insurance information and verify co-pays, deductibles, and balances
• Inform patients of medical office policies and procedures
• Virtual back-office support with chart prep, insurance verification, and pre-authorizations, as needed
• Respond to incoming medical record requests
• Maintain patient confidentiality at all times
• Perform other duties as assigned


Knowledge, Skills, and Abilities:
● Knowledge of medical terminology, procedures, and diagnosis preferred
● Understand general administrative processes
● Ability to multitask  within a high-functioning, fast-paced, multidisciplinary medical center
● Working knowledge of healthcare insurance preferred
● Knowledge of EMR preferred
● Individual must be skilled in verbal and written communication skills, able to read from a script
● Able to develop good customer relationships to achieve customer satisfaction
● Ability to self-manage and be productive with minimal supervision
● Project management
● Attention to detail
● Cheerful attitude


Qualifications:
● High School Diploma required
● 1-2 years experience in a medical clinic or medical call center environment preferred


Essential Functions/Physical Requirements:
The requirements below are required with or without reasonable accommodations:
● Ability to tolerate walking, standing, and sitting throughout the day.
● Ability to meet the attendance requirements for the position.

Thank You

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  • Location
    White Plains, Maryland
  • Department
    Administrative Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $15-$17